Privacy Statement

PRIVACY POLICY

At Workforce Hire we believe that your right to keep your personal information private is very important.  We are committed to ensuring that your privacy is respected and maintained at all times.  Workforce Hire complies with the Privacy Laws and the Australian Privacy Principles as well as our existing obligations of confidentiality.

When a candidate registers with Workforce Hire in order for us to find them employment, there are matters which must be brought to the candidate’s attention with respect to how we collect, store, use and disclose the information we collect about them.

The amended Australian Privacy Principles became law in March 2014. The purpose of the legislation is to ensure that your privacy is protected when you supply personal and private information to any private sector organisation.  The legislation incorporates the renamed Australian Privacy Principles.  Workforce Hire ensures that there is strict compliance with these new Australian Privacy Principles.

COLLECTION STATEMENT

Personal information is any information or an opinion (whether true or not) about a living person.  It may range from the very sensitive e.g. medical history or condition; to the everyday e.g. address and phone contact details.  It would include the opinions of others about a candidates work performance (whether true or not), the candidates work experience and qualifications, behavioural profile test results and other information obtained by Workforce Hire in connection with their possible work placements. Personal information includes sensitive information.

What is sensitive information?

We will collect sensitive information is a special category of personal information.  It is information or opinion about a person’s:

  • Racial or ethnic origin
  • Political opinion
  • Membership of a political association or religious beliefs, affiliations or philosophical beliefs
  • Membership of a professional or trade association or membership of a trade union
  • Sexual preference or practices
  • Criminal record
  • Health or disability (at any time)
  • Expressed wishes about the future provision of health services.

Sensitive information can, in most cases, only be disclosed with a candidate’s consent. 

We do not actively seek to collect sensitive information about a candidate, except for information about the candidate’s membership of a professional association.  If we do collect sensitive information about a candidate we will do so in accordance with the Australian Privacy Principles.

Who will be collecting your personal and sensitive information?

Workforce Hire will collect your personal and sensitive information for its own use and on behalf of other members of Workforce Hire who might require access to your personal and sensitive information in connection with your work placements.

A third party, not being a member of Workforce Hire, hosts our web site.  Each time a person visits our web site, statistical data may be collected.  This data, if collected, is not linked to a particular person and does not provide Workforce Hire with any personal or sensitive information.

How your information will be collected – attending our office for registration and/or interview.

Personal and sensitive information will be collected from you directly when you fill out and submit documents in the form of registration, personal particulars or any other information in connection with your application to us.

Personal and sensitive information will also be collected when we receive:

  • Any reference about you
  • Results from inquiries that we might make of your former employers, work colleagues, professional associations or registration body
  • The results of your work rights status
  • The results of any competency or medical test
  • Performance feedback (positive or negative)
  • Any complaint from or about you in the workplace
  • Any information about a workplace accident in which you are involved
  • A response from a job advertisement be it written, verbal or electronic
  • Any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are involved, or when
  • You provide us with any additional information about you.

How your information will be collected – Visiting our web site.

You can visit our web site and browse without the need to disclose any personal information.

When you visit the Workforce Hire web site, we may record anonymous information such as the date and time of your visit, the server/I.P. address, which site was visited and the information viewed and/or downloaded.  The information gathered cannot be directly attributed to an individual and is only used to aid Workforce Hire in the administration of the site.  The information cannot tell us anything about you; it can only tell us about how you used our web site.  This information can help us determine what areas of our web site are most useful to our visitors. No attempt is made by Workforce Hire to identify users or their browsing activities.

How your information will be collected – Sending us an email.

Workforce Hire will only record your email address if you send us a message or otherwise communicate the email address to us.  The email address will only be used for the purpose for which you provide it and it will not be added to a mailing list or used for any other purpose without your consent.

How your personal information will be used by Workforce Hire.

Your personal and sensitive information will be used in connection with the following:

  • Your actual or possible work placement
  • Checking your work rights status with any government department or body or their agents
  • Payment for work completed on a temporary or contract placement
  • Sending superannuation contributions to your/our appointed agent
  • Contacting you to offer you work or to ascertain your availability for work
  • Your performance appraisals
  • Our assessment of your ongoing performance and prospects
  • Any test or assessment (including medical tests and assessments) that you might be required to undergo
  • Our identification of your training needs
  • Any workplace rehabilitation
  • Our management of any complaint, investigation or inquiry in which you are involved
  • Any insurance claim or proposal that requires disclosure of your personal or sensitive information
  • Ensuring our internal business processes are operating efficiently, which may include quality assurance audits, quality and service evaluations, fulfilling legal requirements and conducting confidential systems maintenance and testing
  • To undertake directly or through an agent, criminal reference checking with relevant government agencies

To whom may Workforce Hire disclose your personal information?

Your personal information may be disclosed to:

  • Potential and actual employers and clients of Workforce Hire
  • Referees
  • Other members of Workforce Hire
  • Our insurers
  • A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information.
  • A workers compensation body
  • Any government department or body or their agents to verify your work rights status
  • Our contractors and suppliers e.g. our I.T. contractors and database designers
  • Any person with a lawful entitlement to obtain the information

If you do not give us the information we seek we may be limited in our ability to locate suitable work for you and/or place you in work.

How does Workforce Hire protect the security of your information?

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.

Physical Security

We have a number of safety measures in place to protect your information. Hard copy data is filed in locked cabinets in a secured office environment. Computer based storage is only accessible via a log in and password activation.  Access to the database is only available to those who required such access.  All staff are bound by a confidentiality agreement regarding business and customer information.

Visitor Control

Visitors to our office are always under close supervision by a member of our staff for the duration of their visit.

Record Destruction

We use secure methods to destroy or de-identify personal information either as the law requires or requested by you.  If requested we will de-identify your database record and destroy your personal information, unless required to be kept by law for such matters as tax or wages information.

You can gain access to your information to correct it, if it is wrong.

Subject to some exceptions, which are set out in the Australian Privacy Principles (Principle12 and 13) you have a right to see and have a copy of personal and sensitive information about you that we hold.

If you are able to establish that personal or sensitive information that we hold about you is not accurate, complete or up-to-date we will take reasonable steps to correct it so that it is correct, complete and up-to-date.

If we are unable to agree that personal or sensitive information that we hold about you is accurate, complete and up-to-date, you may ask us to place with the information a statement by you that claims that particular information is not accurate, complete and up-to-date. If you wish to exercise your rights of access and correction you should contact our office.

Changes to our Privacy Policy, Collection and Information Statement.

If at any time our Privacy Police, Collection and Information Statement changes, the updated details will always be available on our web site for your perusal.  If at any time you have a question or concern regarding Workforce Hire and privacy, please contact our office.

How to contact us

If you wish to contact us about our Privacy Policy, Collection and Information Statement or the personal or sensitive information we may have collected about you, please contact:

Ian Hulmes

Operations Manager

Workforce Hire

Phone (08) 8359 8784

Ian.hulmes@workforcehire.com.au

Fax (08) 8350 8794

During normal office hours which are between 9.00 a.m. and 5.00 p.m. Monday to Friday. 

INFORMATION STATEMENT

Information Statement for Work Seekers

Your relationship with Workforce Hire may be regulated by a number of Commonwealth and State Laws, and in particular the Private Employment Agents Act 2005 and the Private Employment Agents (code of conduct) Regulations 2005 (the code).

Prior to providing you with placement and employment services, we may be obliged to provide you with the following information:

  • We must not charge you a fee for finding, or attempting to find you work. To do so would be in contravention of the Industrial relations Act, 1999.
  • Workforce Hire and our employees have a working knowledge of State and Commonwealth legislation affecting the placement and employment of work seekers.
  • Workforce Hire will ensure that all placements are made in accordance with any relevant legislative requirements.
  • If you believe your agent has acted illegally, inappropriately or in a false or misleading way, you may obtain information about any action you may take from the Department of Industrial Relations.

Please ask if you would like to be given a copy of this document for your retention.

Details of business giving this Information Statement:

Workforce Hire

Level 1

10 – 12 Hurtle Parade

MAWSON LAKES

South Australia 5095